Communication and Text Messaging Policy

At Zumu Group, we prioritize keeping our clients informed and engaged. This Communication Policy outlines how we will use various communication methods to provide you with updates, information, and support.

Purpose of Communication
The primary purpose of our communication is to ensure that you are well-informed about your accounts and services with us, important updates, deadlines, and relevant information that may affect your business.
 Communication Channels
To facilitate effective communication, we may reach out to you through the following channels:
Email: For detailed information, updates, and documentation. We encourage you to check your email regularly for important messages.
Phone Calls: For urgent matters or personalized assistance. Our team may contact you directly to address any questions or concerns you may have.
Text Messages: For quick updates or reminders regarding deadlines, appointments, or important notices.
Online Client Portal: For accessing documents, reports, and additional information related to your account. We encourage you to utilize this secure platform for efficient communication.
 Client Engagement
We value your feedback and encourage open communication. If you have questions or concerns, please feel free to reach out to us using any of the communication channels mentioned above.
 Response Times
Emails: We aim to respond to your emails within one business day.
Phone Calls: If we cannot answer your call immediately, we will return your call as soon as possible.
Text Messages: We will respond to text messages promptly, typically within one business day.
 Confidentiality
We are committed to protecting your privacy. All communications will be conducted in accordance with our Privacy Policy, ensuring that your information remains confidential and secure.
 Consent and Opt-in
By providing your phone number, you consent to receive SMS messages and phone calls from Zumu Group regarding important updates, deadlines, and service notifications. You may receive occasional marketing messages as well. Standard message and data rates may apply. To opt-out of SMS, reply STOP at any time. For help, reply HELP. Your contact information is securely stored, and we do not share it with third parties without your permission, except as required by law. For questions, please contact us at 773-389-2819.
Opting Out of Text Messages
To stop receiving SMS messages from Zumu Group, simply reply STOP to any message you receive. You will be immediately removed from our messaging list and will no longer receive updates or notifications. If you have provided your phone number, we may still contact you via phone for important matters. For assistance or questions contact us at  773-389-2819.